4-5-2017
Notice of
Data Security Incident – Auburn Hills Car Wash Inc, dba Zax Express Car Wash-
Located in Auburn Hills Michigan
Auburn
Hills, Michigan – Auburn Hills Car Wash Inc dba Zax Express Car Wash was informed on March
27, 2017 that our point-of-sale system experienced an intrusion last
month. Our point-of-sale system is
operated by a third-party platform provider and this provider experienced the
intrusion.
To date, the investigation indicates that the
intruder placed malware on the point-of-sale system, and by doing so gained
access to our customers’ payment card data, including the cardholder’s first
and last name, payment card number, and security code.
If you used a payment card at any of our
locations on the dates of February 6th
and February 23rd, your payment card information may be at
risk. Because we are unable to determine
contact information for each customer whose information may be at risk, we are
notifying our customers of this risk in this Substitute Notice.
What
information was involved?
For those customers who used a payment card at
our location(s) between the dates on February
6th and February 23rd, the information the intruder had access
to include the cardholder’s first and last name, card number and security code.
What are
we doing?
Zax
Express Car Wash
has worked with our third-party platform provider to remove the malware from
its systems and our provider is actively monitoring the platform to safeguard
personal information.
We are offering one year of complimentary credit
monitoring through Kroll to help alleviate any concerns affected customers may
have. Our customers may visit the
following website to enroll in this product: http://activate.kroll.com. Our customers may also call 1-855-223-7528 if
they have questions about this incident and for more information about the
identity protection product.
What you
can do.
To protect yourself from the possibility of
identity theft, we recommend that you immediately contact your credit or debit
card company and inform them that your card information may have been
compromised, so that they can issue you a replacement card. We suggest that you remain vigilant and
review your banking and card statements as well as credit reports, and report
any suspicious activity to the relevant financial institution.
You should promptly report any fraudulent
activity or any suspected incidence of identity theft to proper law enforcement
authorities, your state attorney general, and/or the Federal Trade
Commission. You can also contact these
sources about steps you can take to avoid identity theft.
Your state attorney general can be contacted at 877-765-8388, P.O. Box 30213, Lansing MI
48909-7713. www.michigan.gov/ag/
To contact the Federal Trade Commission and file
a complaint, go to www.ftc.gov or call 1-877-ID-THEFT
(877-438-4338).
You can also contact one of the three major
credit bureaus to monitor your credit report for any suspicious activity, and
for information about fraud alerts and security freezes. You can order a free
copy of your credit report by visiting www.annualcreditreport.com, calling
877-322-8228, or completing the Annual Credit Report Form on the Federal Trade
Commission website at http://www.consumer.ftc.gov/articles/pdf-0093-annual-report-request-form.pdf.
You should immediately notify the credit bureaus
if your credit report shows anything suspicious. The credit bureaus can be contacted as
follows:
Equifax
Experian
TransUnion
Phone: 800-525-6285
P.O. Box 740241
Atlanta, GA 30374
www.equifax.com
Phone: 888-397-3742
P.O. Box 9532
Allen, TX 75013
www.experian.com
Phone: 800-680-7289
P.O. Box 6790
Fullerton, CA 92834
www.transunion.com
For more
information.
If you have questions regarding this incident
please call 1-855-223-7528, Monday through Friday from 8:00 a.m. to 5:00 p.m.
Central Time.
We take consumers’ privacy very seriously and
are doing everything in our power to enhance our systems and security processes
and to ensure that this type of incident will not again occur.
Media Contact:
Zachary Yaksich, Zax Express Car
Wash 248-332-4606/info@zaxexpresscarwash .com
